standinfor.me

Email templates

Emails to businesses, written so you can send them as they are.

Quotes, price negotiations, bills you disagree with, companies that stopped replying. Each template is a complete email with the blanks marked, plus what to have ready before you send and what to expect after. If you'd rather not run the conversation yourself, every page has a button that hands the job to myagent@standinfor.me.

Cars and getting around

Car dealer

  • Ask about a used car's historyA checklist-style email that asks a used car seller for the history report, service records, known problems, and permission for an independent inspection.
  • Ask a dealer for the out-the-door priceA copy-and-paste email that asks a dealership for the full out-the-door price on a specific car, in writing, before you set foot in the showroom.
  • Ask a dealer to remove add-onsA polite email that asks a dealership to take dealer-installed add-ons and optional fees off a car quote, item by item, and send a revised total in writing.
  • Ask for a lease buyout quoteAn email to your leasing company or dealer that asks for the full cost to buy your leased car, with the payoff amount, fees and taxes listed separately.
  • Get quotes from several dealers at onceOne email you can send to every dealer within driving distance that carries the car you want, so the written quotes come back in a form you can compare.
  • Get trade-in offers by emailAn email that asks dealers and car buyers for a written offer on your current car, based on photos and details you send, so you can compare before you sell.
  • Negotiate a car price by emailA calm counteroffer email to send a dealer once you have their quote in writing, with the number you will pay, the reason for it, and the day you will sign.

Auto repair shop

  • Ask a body shop for an estimateAn email that asks an auto body shop for a written, itemized repair estimate from your photos and details, whether or not insurance is involved.
  • Ask if the diagnostic fee counts toward the repairA short email that asks a repair shop what its diagnostic fee is and whether the fee is credited toward the repair if you have the shop do the work.
  • Ask a mechanic for a repair estimateAn email that asks a mechanic for a written estimate on a specific car problem, split into parts, labor and fees, so you can compare shops before you book.
  • Ask a shop to redo a failed repairAn email that tells a repair shop the problem they fixed has come back and asks them to correct the work at no charge under their parts and labor warranty.
  • Dispute an auto repair billA calm email that disputes a car repair bill that came in above the estimate or includes work you never approved, and asks for a corrected invoice or refund.

Freight and trucking

  • Report freight damage or a delayAn email that reports a late or damaged freight shipment to the carrier, opens a formal claim with the documents attached, and asks for a specific amount.
  • Get quotes to ship a carAn email that asks car shipping companies for a written quote to move your vehicle between two addresses, with the details carriers need to price it right.
  • Get a freight shipping quoteAn email that gives a freight company everything it needs to quote shipping a pallet or large item, so the quote you get back is one you can actually book.

Bus rental

  • Change a charter bus bookingAn email that asks a bus company to change the date, times, stops or passenger count on an existing charter booking and to confirm the new price in writing.
  • Cancel a charter bus and get a refundA polite email that cancels a charter bus booking, cites the cancellation terms in your contract, and asks for the deposit or payment to be refunded on time.
  • Get a charter bus quoteAn email that gives a bus company the group size, itinerary and dates it needs to send an accurate charter quote, and asks for the fees that usually get left out.

Housing

Mover

  • Ask a mover for a binding estimateAn email that asks a moving company to turn its quote into a binding estimate, a written price that cannot go up on moving day, based on your full inventory.
  • Request quotes from moversOne email to send to several moving companies that gives them the details they need to quote your move and asks for a written estimate you can compare.

Storage facility

  • Get storage unit quotesAn email to send to several self-storage facilities that asks for the real monthly cost of a unit, including fees, insurance and how much the rate can go up.
  • Dispute a storage unit rent increaseA copy-and-paste email that pushes back on a self-storage rent increase, cites what new customers pay for the same unit, and asks the facility to hold your rate.
  • Get a storage deposit refund after move-outA copy-and-paste email that tells a self-storage facility you have emptied your unit, confirms the move-out date in writing, and asks for your security deposit back.

Property manager

  • Ask your landlord for a repairA clear, dated repair request to send your landlord or property manager that describes the problem, how it affects you, and when you need it fixed by.
  • Dispute a property management feeA copy-and-paste email that questions an unexplained fee on your rent account, asks the property manager for the lease clause behind it, and requests that it be removed.
  • Dispute security deposit deductionsAn email that challenges specific charges a landlord took out of your security deposit, item by item, using move-in photos and normal wear and tear rules.
  • Follow up on an unfinished landlord repairA follow-up email to a landlord or property manager when a repair you already reported has not been fixed, with the dates in writing and a clear deadline.
  • Ask for a lock change or security fixA copy-and-paste email that asks a property manager to rekey your door or repair a broken lock, gate, or entry door, explains why it is urgent, and sets a date.
  • Request your security deposit backA polite, dated email asking a landlord to return your security deposit after you move out, with your forwarding address and the deadline your state sets.

Apartment leasing office

  • Ask about ending your lease earlyA copy-and-paste email that asks a leasing office what it costs to leave before your lease ends, what the buyout terms are, and whether a sublet or transfer is allowed.
  • Ask an apartment about availability and specialsA copy-and-paste email that asks a leasing office which units are open for your move-in date, the real monthly cost once fees are added, and any current specials.
  • Negotiate your lease renewal rentA copy-and-paste email that counters a lease renewal offer with a lower rent, backed by comparable listings and your record as a tenant.
  • Request an apartment application fee refundA copy-and-paste email asking a leasing office to refund an application or holding fee because the unit fell through, the screening never ran, or the fee was not allowed.

Real estate agent

  • Ask a real estate agent about commissionA copy-and-paste email that asks a real estate agent what commission they charge, what it covers, and whether it is negotiable, before you sign.
  • Cancel a listing agreementA copy-and-paste email that asks your real estate agent's brokerage to release you from a listing agreement early, in writing, and to confirm what you owe.
  • Complain about a real estate agentA copy-and-paste email to the managing broker that lays out what your real estate agent did wrong, with dates, and asks for a specific fix by a set date.
  • Request a home showingA copy-and-paste email that asks a listing agent to schedule a showing of a specific home and gives the times you are available.

Contractor

  • Ask a contractor about license and insuranceAn email that asks a contractor for their license number, proof of liability insurance and workers' compensation coverage before you sign anything.
  • Ask a contractor for an itemized estimateAn email asking a contractor to break a single lump-sum quote into labor, materials, permits and allowances so you can see what you are paying for.
  • Negotiate a contractor's quoteA calm email that asks a contractor to bring their price closer to a competing bid, names the specific lines you want changed, and keeps the job on the table.
  • Request quotes from contractorsA copy-and-paste email that describes one home project the same way to several contractors so the quotes that come back can be compared side by side.
  • Request HVAC quotesAn email asking heating and cooling companies for a written quote to replace a furnace, air conditioner or heat pump, with the details they need to price it.
  • Request roofing quotesAn email to send to several roofing companies that describes your roof, what you have noticed, and exactly what you want each written quote to include.

Plumber

  • Ask a plumber or electrician for ratesA short email to a plumber or electrician that describes a small job, asks for their hourly or flat rate and trip fee, and when they could come out.
  • Dispute a plumber's service call feeA copy-and-paste email that questions a plumbing service call fee that was never disclosed or was higher than quoted, and asks for a corrected invoice.
  • Request an emergency plumbing quoteA copy-and-paste email that tells a plumber exactly what is broken, asks for the soonest arrival time and the after-hours rate, and gets both in writing.

Electrician

Landscaper

  • Complain about unfinished landscapingA copy-and-paste email that lists what a landscaper left undone or did wrong, asks them to finish by a set date, and holds the final payment until they do.
  • Request lawn care quotesA copy-and-paste email that describes your yard and the service you want so that several lawn care companies can quote the same job and you can compare them.
  • Request a yard cleanup quoteA copy-and-paste email that describes an overgrown or neglected yard in enough detail for a landscaper to price a one-time cleanup and haul-away in writing.

Home service

  • Ask a cleaner to redo missed workA copy-and-paste email that tells a house cleaning company exactly what was skipped or done poorly and asks them to come back and fix it at no charge.
  • Request house cleaning quotesA copy-and-paste email that describes your home and what you want cleaned so several cleaning services can quote the same job and you can compare prices.
  • Request pest control quotesA copy-and-paste email that asks pest control companies for a written quote on a specific pest problem, so you can compare prices and treatment plans.

Building supply store

  • Ask a supply store for contractor pricingA copy-and-paste email that asks a building supply store whether you qualify for a trade or contractor price level and what it takes to open an account.
  • Request a bulk materials quoteA copy-and-paste email that sends a building supply store your materials list and asks for a written quote with unit prices, lead times, and delivery cost.
  • Return unused building materialsA copy-and-paste email that asks a building supply store to take back unused materials from an order, listing what you have, its condition, and how you paid.
  • Schedule a materials deliveryA copy-and-paste email that sets a delivery date and window for a building materials order and tells the yard exactly where and how to drop the load.

Furniture store

  • Ask a furniture store for a price matchA copy-and-paste email that asks a furniture store to match a competitor's lower price on the same piece, with the exact listing and a date by which you'll buy.
  • Follow up on delayed custom furnitureA copy-and-paste email that asks a furniture store for a firm delivery date on a late custom order and what they will do if the new date slips again.
  • Report furniture delivery damageA copy-and-paste email that reports damage on a furniture delivery to the store, with photos and the order number, and asks for a replacement or repair.

Health and personal care

Doctor's office

  • Ask a doctor's office for the self-pay priceA copy-and-paste email that asks a medical practice for its cash price on a visit or procedure, by billing code, before you book the appointment.
  • Follow up on test resultsA short, polite email asking a doctor's office for lab or imaging results that are overdue, and for a note from the doctor on whether anything needs action.
  • Ask your doctor for a referralA copy-and-paste email asking your primary care doctor's office to send a referral to a specialist, with the details the office and your insurance plan need.
  • Request your medical recordsA copy-and-paste email that asks a doctor's office for a copy of your medical records, names the format you want, and notes the 30-day response deadline.

Hospital and clinic

  • Ask a hospital to explain billing codesA copy-and-paste email asking a hospital billing office to explain each code on your itemized bill in plain language and confirm the charges match the care you received.
  • Negotiate a medical billA copy-and-paste email that asks a hospital or clinic to reduce a medical bill, apply financial assistance, or set up a payment plan.
  • Ask a hospital for a payment planA copy-and-paste email that asks a hospital billing office for an interest-free monthly payment plan on a bill you cannot pay at once, before it goes to collections.
  • Request an itemized medical billA short email that asks a hospital or clinic for a fully itemized bill with billing codes, so you can check every charge before paying.

Dentist

  • Ask a dentist for the self-pay priceA copy-and-paste email that asks a dental office for its cash price on a specific procedure, with the procedure code, so you can compare offices.
  • Dispute a dental billA copy-and-paste email that challenges a dental charge you did not agree to, asks for the treatment record, and asks the office to correct the bill.
  • Ask for a written dental treatment planA copy-and-paste email that asks a dental office to put the proposed work, the codes, and the cost in writing before you agree to anything.

Pharmacy

  • Ask a pharmacy for the cash priceA copy-and-paste email that asks pharmacies what a medicine costs without insurance, so you can compare stores before you fill it.
  • Report a prescription errorA calm, factual email that reports a dispensing mistake to a pharmacy, asks what went wrong, and asks for the correct medicine and a refund.
  • Transfer a prescription to another pharmacyA copy-and-paste email that asks a pharmacy to move your prescriptions to a different store, with the details they need to do it in one pass.

Physical therapy

  • Ask a PT clinic for the self-pay rateA ready-to-send email that asks a physical therapy clinic what one visit costs if you pay yourself, without insurance, and whether there is a package price.
  • Request your physical therapy recordsA short email that asks a physical therapy clinic to send you a copy of your treatment records, with the details the clinic needs to release them.

Mental health clinic

Home health care

Retirement home

Veterinarian

  • Ask a vet for a treatment estimateA copy-and-paste email that asks a veterinary clinic for a written estimate on a procedure for your pet, itemized, before you book it.
  • Dispute a vet billA polite, specific email to a vet clinic when the bill is higher than the estimate or lists something that was not done, asking for an itemized review and a correction.
  • Ask a vet to transfer your pet's recordsA short email asking your old vet clinic to send your pet's full medical records to a new clinic and a copy to you, with what to list so nothing is missed.

Gym

  • Cancel a gym membershipA copy-and-paste email that cancels your gym membership in writing, names the end date, and asks for written confirmation so the billing actually stops.
  • Dispute a gym chargeA firm but polite email to your gym about a charge you did not agree to, such as dues after canceling or a surprise annual fee, asking for a refund by a set date.
  • Freeze your gym membershipA copy-and-paste email that asks your gym to freeze your membership for a set period, with the dates, the reason, and the fee spelled out in writing.

Spa and massage

  • Ask a spa about using a gift cardA quick email asking a spa to confirm a gift card's balance, what it can be used for, whether it has expired, and how to book with it, before you show up.
  • Complain about a spa serviceA measured email to a spa manager about a treatment that went wrong, cut short, or caused a skin reaction, asking for a refund or a redo and saying which you prefer.
  • Get a spa quote for a groupAn email that asks a spa for a written group quote for a bachelorette party, birthday, or team outing, covering pricing, timing, gratuity, deposit and cancellation.

Hair salon

  • Ask a salon for its price listA short email that asks a hair salon for its current prices on the cut, color or treatment you want, so you know the cost in writing before you book.
  • Book a salon for a wedding partyAn email to a hair salon asking to book hair for a bride and wedding party, with the date, headcount, timeline, trial, on-site option and deposit spelled out.
  • Complain about a bad haircut or colorA calm email to a salon when a cut or color came out wrong, sent within days, asking for a corrective appointment with a senior stylist or a refund.

Beauty and nail salon

  • Book a nail salon for a groupA ready-to-send email that asks a nail salon to hold a block of appointments for your group, with the headcount, services, timing and a request for a written total.
  • Request a bridal makeup quoteA copy-and-paste email that asks a makeup artist or salon for a written bridal makeup quote covering the trial, the wedding day, travel fees and your bridal party.

Money, law and government

Bank and credit union

  • Ask a bank to reverse a feeA polite, specific message asking your bank or credit union to refund an overdraft, maintenance or other fee as a one-time courtesy, with the facts they need to say yes.
  • Close a bank account by emailA written request to close a checking or savings account, stop any further fees, and send you the remaining balance, with the steps to take before you send it.
  • Dispute a transaction with your bankA clear written notice to your bank or credit union that a debit card or account transaction is unauthorized or wrong, with the details they need to open a dispute.
  • Request a loan payoff letterA short email asking your bank or credit union for a written payoff statement on a loan, good through a specific date, with payment instructions.

Financial service

  • Ask about paying off a loan earlyAn email asking your lender whether you can pay a loan off early without a penalty, how extra payments are applied, and what the exact payoff amount would be on a date.
  • Dispute a fee on your loanA calm, factual email to a lender that questions a late fee or other charge on your loan and asks for it to be removed or justified in writing.
  • Request an account statementA quick email asking a lender or loan servicer for a statement covering specific dates, with payment history, interest, fees and balances.

Insurance agency

  • Ask insurance agents for quotesA copy-and-paste email that gives several insurance agents the same facts and asks each for a written quote with matching coverage, so you can compare.
  • Ask an insurer for claim statusA short email that asks your insurance adjuster where your claim stands, what is still needed from you, and when a decision will be made.
  • Dispute a total loss payoutAn email that challenges the value your insurer put on your totaled car, asks for their valuation report, and submits your own comparable listings.
  • Request the reason for a claim denialAn email that asks your insurer to explain in writing exactly why a claim was denied, which policy language they relied on, and how to appeal.
  • Respond to a lowball insurance offerA copy-and-paste email that pushes back on a low insurance settlement offer, asks how the adjuster got the number, and presents your own evidence.

Accountant

  • Ask your accountant to explain feesA copy-and-paste email that asks your accountant how a bill was calculated, what their rates are, and what future work will cost, so there are no surprises.
  • Get your records back from an accountantA copy-and-paste email that asks an accountant or tax preparer to return your original records and copies of your filed returns, with a clear deadline.
  • Ask an accountant for a tax prep quoteA copy-and-paste email that asks a tax preparer or CPA what they would charge to do your return, based on the forms you actually have, before you commit.

Law firm

  • Request an itemized legal billA copy-and-paste email that asks your attorney for a detailed statement showing every task, who did it, the time spent, and the rate, before you pay.
  • Ask a lawyer for a consultation and feesA copy-and-paste email that asks a law firm whether they handle your kind of matter, how to book a consultation, and how they charge, before you commit.
  • Fire your lawyer and get your fileA copy-and-paste email that ends your relationship with a lawyer politely and in writing, and asks for your file, a final bill, and any unused retainer.

Government office

  • Ask about a permit application statusA copy-and-paste email that asks a permit office where your application stands, what is holding it up, and what you need to do next to move it along.
  • Request a government office appointmentA copy-and-paste email that asks a government office for an appointment for a specific service and confirms what to bring, so you make only one trip.
  • Request public recordsA copy-and-paste email that asks a city, county, state, or federal office for specific public records under open records law, with a fee limit and a deadline.

Food, stays and events

Restaurant

  • Ask caterers for quotesA copy-and-paste email that asks a caterer for a per-person quote for your event, with the food, staff, rentals and service charge spelled out.
  • Dispute a wrong restaurant billA copy-and-paste email to a restaurant about a bill that was wrong, with the receipt details, the exact overcharge, and a polite request for a refund.
  • Plan a birthday dinner at a restaurantA copy-and-paste email that books a large-party birthday dinner at a restaurant and pins down the menu, the deposit, the cake and the seating in writing.
  • Ask a restaurant for a catering delivery quoteA copy-and-paste email that asks a restaurant to quote delivered food for a group, with headcount, menu, delivery time and the per-person price in writing.
  • Ask a restaurant for a buyout quoteA copy-and-paste email that asks a restaurant what it costs to rent the whole place for a private event, including the minimum spend, fees, and menu options.

Bar

  • Plan a private party at a barA copy-and-paste email that reserves a section of a bar for a party and confirms the drink tab, the food, the headcount and the deposit terms in writing.
  • Request a bar buyout quoteA copy-and-paste email that asks a bar what it costs to rent the whole place for a night, with the minimum spend, the hours and what is included in writing.

Bakery

  • Complain about a wrong cake orderA copy-and-paste email to a bakery when the cake was wrong, late or damaged, with photos, the order details and a clear request for a partial or full refund.
  • Place a bulk bakery orderA copy-and-paste email that places a large bakery order for an event or office, with quantities, pickup or delivery time, packaging and payment in writing.
  • Request a wedding cake quoteA copy-and-paste email that asks a bakery for a wedding cake quote with the guest count, the design, the tasting, the delivery and the deposit in writing.

Hotel

  • Ask a hotel for late checkoutA short, polite email that asks a hotel for a later checkout time on a specific date, gives a reason, and gets the new time confirmed in writing before you arrive.
  • Ask a vacation rental for a better rateA copy-and-paste message that politely asks a vacation rental owner for a lower nightly rate or a reduced fee, with the specific dates and a reason.
  • Complain about a hotel roomA calm, specific email to a hotel manager about a room problem, asking for a fix, a room change, or a partial refund, and getting the answer in writing.
  • Request a hotel cancellation refundA copy-and-paste email that asks a hotel to refund a cancelled or unused reservation, with the confirmation number, the reason and a clear amount requested.
  • Request a hotel group rateA copy-and-paste email that asks a hotel for a discounted group rate and a room block for a wedding, reunion or team trip, with the terms in writing.

Campground

  • Ask a campground about facilitiesA clear email that asks a campground the practical questions its website skips, such as hookups, showers, cell signal, pets, and site size, before you book.
  • Cancel a campground booking for a refundA polite, factual email that cancels a campsite or RV reservation, quotes the campground cancellation terms, and asks for the refund to your card by a set date.
  • Request a campground group reservationA copy-and-paste email that asks a campground to reserve several sites or a group area for your dates, with headcount, vehicles, and what you need on site.

Event and party service

  • Ask a wedding venue for pricingA copy-and-paste email that asks a wedding venue for its full pricing, what the rental includes, and whether your date is open, all in writing.
  • Ask a DJ for a quoteA friendly, specific email that asks a DJ what they charge for your event, what the price includes, and whether they are free that day, so you can compare DJs.
  • Request an event planner quoteA clear email that tells an event planner what you are hosting, how much help you want, and your budget, and asks for a written proposal with fees spelled out.
  • Request a party rental quoteA copy-and-paste email asking a party rental company for a priced quote on tents, tables, chairs, and other gear for your event, including delivery and pickup.

Photographer

  • Ask a photographer about usage rightsA short, clear email asking a photographer exactly what you may do with your photos, from prints to social media to business use, with the answer in writing.
  • Ask a photographer for a quoteA copy-and-paste email that asks a photographer for a written quote for your event, including hours of coverage, what you get back, and when.
  • Follow up on late photo deliveryA polite, firm email to a photographer whose photos are past the promised delivery date, asking for a firm new date and a small preview in the meantime.

Florist

  • Place an event flower orderA copy-and-paste email that places a flower order for a party, funeral, or corporate event, with the count, colors, delivery time and address in writing.
  • Ask a florist for a wedding quoteA copy-and-paste email that asks a florist for a written wedding flower quote, with your date, venue, colors and budget, so you can compare shops.

Place of worship

  • Arrange a funeral service at a churchA copy-and-paste email that asks a church or other place of worship to hold a funeral or memorial service, covering dates, clergy, music and fees.
  • Ask a church about a weddingA copy-and-paste email that asks a church, synagogue, or other place of worship whether they can host your wedding, what they require, and what it costs.
  • Rent a church hall for an eventA copy-and-paste email that asks a church or congregation to rent its hall for a party, meeting or reception, with the date, headcount and rules covered.

Park

  • Ask for a park event permitA copy-and-paste email that asks a parks department what permit you need for a run, festival, fundraiser or large gathering in a park, and how to apply.
  • Reserve a park pavilionA copy-and-paste email to a parks department that reserves a pavilion or picnic shelter for a party or reunion, and confirms the fee, hours and rules.

Arts and entertainment venue

  • Ask a venue for group ticketsA copy-and-paste email that asks a theater, stadium or concert venue for group tickets to a show, with the date, headcount, seating and discount in writing.
  • Ask a venue for a ticket refundA copy-and-paste email that asks a theater, concert hall or ticket seller for a refund or exchange when a show was cancelled, moved, or you can't attend.
  • Ask a venue for a rental quoteA copy-and-paste email that asks a theater, gallery, music hall or museum for a written rental quote for your event, with date, headcount and needs.

Schools and children

Daycare

School

  • Complain to a school principalA copy-and-paste email that puts a serious problem at your child's school on record with the principal, states the facts, and asks for a written reply by a date.
  • Enroll your child in a schoolA copy-and-paste email that tells a school you want to enroll your child, lists the documents you have, and asks for the exact steps and a start date.
  • Transfer school records to a new schoolA copy-and-paste email that asks your child's former school to send transcripts, immunization and special education records to the new school, with a deadline.
  • Ask a teacher for a meetingA copy-and-paste email that asks your child's teacher for a short meeting about a specific concern, offers times, and says what you hope to get out of it.

College

  • Appeal a financial aid decisionA copy-and-paste email that asks a college financial aid office to review your award because your family's finances changed, and lists the proof to attach.
  • Dispute a college tuition chargeA copy-and-paste email that questions a specific charge on your college student account, says why it looks wrong, and asks the bursar to remove or explain it.
  • Request an official college transcriptA copy-and-paste email that asks a college registrar to send your official transcript to a school, employer or licensing board, and confirms the fee and timing.
  • Request a refund after withdrawingA copy-and-paste email that asks a college to refund tuition for a course you withdrew from, or to make an exception to its refund schedule for a serious reason.

Everything else

Manufacturer

  • Ask the maker about a product recallA copy-and-paste email that asks the company that made your product whether your specific unit is covered by a recall and what the free fix is.
  • File a warranty claim with the makerA copy-and-paste email that files a warranty claim directly with the company that made your product, giving them every fact they need to approve it.
  • Request a replacement part from the makerA copy-and-paste email that asks the company that made your product to sell or send you the exact replacement part you need, with the part identified precisely.

IT and computer repair

  • Complain about a bad computer repairA copy-and-paste email to a computer repair shop when the fix didn't hold, the bill exceeded the estimate, or something came back worse than it went in.
  • Request a computer repair estimateA copy-and-paste email that asks a computer repair shop for a written estimate to fix your laptop or desktop, including the diagnostic fee and turnaround time.
  • Request a data recovery quoteA copy-and-paste email that asks a data recovery lab for a quote to retrieve files from a failed drive, phone, or computer, with the facts needed to price it.

Any business

  • Ask a store to match a lower priceA ready-to-send email that asks a retailer to match a lower price you found elsewhere, with the proof they need and a clear request for the difference.
  • Ask for a retention offer before cancellingA copy-and-paste email that tells a company you are about to cancel and asks what they can offer to keep you, so the discount comes to you in writing.
  • Ask for written confirmationA brief email that turns a phone promise into a written record, restating the price, date or refund a business agreed to and asking them to confirm it.
  • Ask a provider to lower your monthly billA polite, specific email that asks your internet, phone or cable company for a lower monthly rate, citing your history as a customer and a competitor's offer.
  • Ask where my order isA clear email to a seller about an order that is late or stuck in tracking, asking for the shipping status, a delivery date, or a refund if it cannot be found.
  • Cancel a subscription and ask for a refundA copy-and-paste email that cancels a subscription you did not mean to keep and asks for the recent charge back, with the facts a company needs to say yes.
  • Complain about poor serviceA measured complaint email for a bad experience with a restaurant, salon, cleaner or contractor, stating what happened and what would make it right.
  • Dispute a charge on a billAn email that disputes one specific charge on a bill from a business, explains why it is wrong, and asks for a corrected bill before you pay.
  • Escalate a complaint to a managerA firm, factual email that takes an unresolved complaint past front-line support to a manager, with a timeline of what happened and the specific fix you want.
  • Final notice before a chargebackA calm last email to a merchant that recaps your refund request and states you will dispute the charge with your card issuer if it is not fixed by a set date.
  • Follow up when a business goes quietA calm follow-up email for when a business has gone silent on your quote, order or complaint, with a clear recap and a date by which you need an answer.
  • Ask to have a late fee waivedA short, honest email asking a credit card company, lender, landlord or utility to remove a one-time late fee, with the details they need to say yes.
  • Request a refund for a service not deliveredA copy-and-paste email that asks a business to refund what you paid for a service they never provided, with a clear deadline and next step.