Legal
Terms of Service
The short version. standinfor.me gives you an assistant (a “StandIn”) that writes to businesses for you, keeps the conversation going, and negotiates, on your instructions and under your authority. Everything it sends is your communication: you are responsible for it as if you had written it yourself. It tells every business that it has no authority to bind you, so that any deal is always yours to make, directly with the business. We are not a party to your deals, we do not guarantee outcomes, we owe you no duties beyond these Terms, and our liability to you is limited. Disputes with us are resolved by individual arbitration in Singapore under Singapore law, unless you opt out within 30 days.
These Terms apply to everything standinfor.me provides: every task, every sending address, the website, email, and any app, however and whenever you use them. Agreeing once is agreeing for all of it.
- 1. Agreement
- 2. What the Service is
- 3. Your authorization and our role
- 4. Responsibility for what your StandIn does
- 5. Your responsibilities
- 6. Email, addresses, and electronic communications
- 7. Businesses and outcomes
- 8. Artificial intelligence
- 9. No professional advice
- 10. Fees
- 11. Privacy
- 12. Acceptable use
- 13. Your content and our property
- 14. Suspension and termination
- 15. Disclaimers and assumption of risk
- 16. Limitation of liability
- 17. Indemnification
- 18. Release
- 19. Governing law, arbitration, and disputes
- 20. Changes to these Terms
- 21. General
- 22. Contact
1. Agreement
These Terms of Service (the “Terms”) are a legally binding agreement between you and AB INITIO PTE. LTD. (UEN 202417107G), a company incorporated in Singapore with its registered office at 10 Anson Road, #11-07 International Plaza, Singapore 079903, which operates the Service under the standinfor.me and StandIn names (“standinfor.me”, “we”, “us”, “our”, including our successors and assigns). The Service means the standinfor.me website, the myagent@standinfor.me email service, the task sending addresses, any related applications, pages, and features, and anything else we provide under the standinfor.me or StandIn names, now or in the future. The Privacy Policy is part of these Terms.
How you accept. You accept these Terms by doing any of the following: ticking the box that says you agree when you set up a sending address; creating an account in an app; sending an email to myagent@standinfor.me or to any standinfor.me address; or otherwise using the Service. If you do not agree, do not use the Service.
One acceptance covers everything. Your acceptance applies to your entire relationship with standinfor.me: every task your StandIn handles, every sending address created for you (past, present, and future), every channel (email, web, app), and every feature we offer now or later. It is not limited to the task or address you were setting up when you accepted.
Who may use the Service. You must be at least 18 years old, able to form a binding contract, and located in the United States. If you use the Service on behalf of someone else (for example, a family member or an employer), you represent that you have their authority to do so, that they accept these Terms, and that you are jointly responsible with them.
2. What the Service is
The Service provides you with an automated assistant, called your StandIn, that carries on email correspondence with businesses and other third parties (“Businesses”) according to the instructions you give it. Depending on what you ask, your StandIn may identify Businesses to contact, send inquiries, answer questions, request quotes, follow up, negotiate price and terms, pursue a claim or dispute, and report back to you.
Your StandIn is software. It is operated by artificial-intelligence models and automated rules. It is not a person. No person at standinfor.me reads or reviews individual emails unless you ask for support, we investigate abuse, or we need to for operational, security, or legal reasons, which we may do at our discretion.
Built to negotiate, not to conclude. Your StandIn is designed to negotiate and to bring decisions back to you, and every email it sends to a Business carries a footer stating that it corresponds and negotiates on your behalf, that it has no authority to accept an offer or agree to terms, and that any agreement is subject to your own confirmation and a signed written agreement. That footer is a disclosure to Businesses made for your protection, so that a Business cannot hold you to something your StandIn wrote. It is not a limit on what you authorize us to do, and it does not shift to us responsibility for anything your StandIn writes. As between you and us, everything your StandIn does within a task is done on your authority (Sections 3 and 4).
What we are not. standinfor.me is not a broker, dealer, agent (other than as a limited communications agent under Section 3), insurance producer or adjuster, real-estate agent, lender, attorney, financial adviser, or public adjuster, and is not licensed as any of these. The Service is a communication tool that works for you; it does not sell you anything on behalf of a Business, and we do not act for Businesses.
An evolving service. The Service is new. Its features, safeguards, behavior, and availability may change, be limited, or be withdrawn at any time without notice.
3. Your authorization and our role
By using the Service and giving your StandIn a task, you authorize standinfor.me, acting through your StandIn and through any automated systems and service providers we use, to do the following on your behalf and in your name, for that task and any related follow-up:
- send, receive, read, store, forward, and process email and attachments with Businesses and other third parties, from sending addresses at standinfor.me that we create for you;
- identify you to them by the name, signature, and details you provide, and disclose that an assistant is corresponding for you;
- decide, using your instructions and its own judgment, which Businesses to contact, what to ask them, what to tell them about you and your needs, and what to share from the information you have provided;
- ask questions, request quotes and offers, follow up, remind, negotiate, make and respond to offers and counteroffers, state your position, and communicate decisions, confirmations, and commitments; and
- take any other communication step that your StandIn judges to be in furtherance of the task.
Scope and ratification. This authorization covers every communication and action your StandIn takes in the course of a task, including any statement, offer, acceptance, confirmation, or commitment it makes, whether or not you reviewed it in advance, whether or not our safeguards held it for your approval, and whether or not it is what you would have said yourself. You adopt and ratify every such communication as your own. The authorization does not oblige us to take any particular step, and it does not extend to accessing your bank or payment accounts, moving your money, or signing physical documents in your name, none of which the Service does.
Narrowing and ending. You may narrow the authorization for a task at any time by instructing your StandIn, by switching to approval mode (Section 4), by ending the task, or by deleting your account. Until an instruction reaches your StandIn and is processed, communications already in progress may still be sent, and those too are covered by this authorization.
Our role. We act on your instructions as an automated tool. To the fullest extent permitted by law, we do not owe you fiduciary duties, duties of loyalty, or duties of care beyond the obligations expressly stated in these Terms, and nothing in these Terms makes us your representative for any purpose other than sending and receiving communications as described here.
Reliance on you. We are entitled to treat any email from an email address you have verified with us, and any message sent from your logged-in account, as your instruction, and to act on it without further checking. You are responsible for instructions given by anyone with access to those, whether or not you authorized them, until you tell us otherwise and we have had a reasonable time to act.
4. Responsibility for what your StandIn does
Communication modes. By default your StandIn works autonomously: it sends emails to Businesses without showing you each one first, after our systems run automated checks on the draft. You can switch at any time to an approval mode in which nothing is sent to a Business until you approve it. Emails your StandIn sends to you are for your information; emails it sends to Businesses in either mode are sent under the authorization in Section 3.
Safeguards. We operate automated safeguards that are designed to hold for your approval any draft that reads as a commitment, to keep your personal email address out of emails to Businesses unless you approve it, and to add the footer described in Section 2 to every email. These safeguards are conveniences we provide as part of the Service. They are automated, they are not perfect, and they may miss things or hold harmless things. They do not narrow your authorization under Section 3, do not create any duty, warranty, or promise on our part, and do not shift responsibility for any communication to us.
Your responsibility. You agree that every communication your StandIn sends is sent under your authority, is attributable to you, and is your responsibility as if you had written and sent it yourself, including any statement or commitment it contains, and whether or not you saw it first. If you want to see every email before it is sent, use approval mode. Anything you approve is your own decision.
Confirm before you rely. Prices, availability, terms, and other facts reported to you come from what Businesses wrote and from your StandIn's reading of it. Confirm anything that matters to you directly with the Business before you act on it, pay anything, sign anything, or travel anywhere. Any agreement with a Business is yours to make and to confirm, directly with that Business.
5. Your responsibilities
You agree that you will:
- give your StandIn accurate, complete, and lawful information and instructions, and update them when they change;
- use the Service only for your own legitimate purposes and only to contact Businesses about things you genuinely want to buy, obtain, resolve, or discuss;
- review what your StandIn reports to you, respond to its questions, and make your own decisions;
- take responsibility for every instruction you give, every fact you provide, every email sent under your authorization (including emails that contain errors, omissions, or statements you did not expect), and every agreement you make with a Business, including agreements reached in reliance on what your StandIn told you;
- keep control of the email accounts you verify with us and of any app or web session, and tell us promptly at hello@standinfor.me if you believe either has been compromised; and
- comply with these Terms, the Privacy Policy, and all applicable laws, including laws about insurance claims, consumer transactions, and communications.
6. Email, addresses, and electronic communications
Accounts. Your account is created when you first email myagent@standinfor.me from a verified address or register in an app. Each email thread you start with your StandIn is a separate task.
Sending addresses. For each task, we create a sending address at standinfor.me made of your username and a task name (for example sam-rav4@standinfor.me). Usernames and task names are permanent once set, must follow our rules, and may be refused, reserved, changed, or reclaimed by us. Sending addresses, usernames, and task names are our property and are provided for your use under these Terms; you acquire no ownership in them, and they may stop working when a task ends, when your account closes, or when we decide to retire them.
Electronic communications and signatures. You consent to receive all communications from us, including notices, approvals, and legal notices, electronically by email or in the Service. You agree that electronic communications and electronic signatures under the Service satisfy any legal requirement that a communication or signature be in writing, and that a name typed or inserted in an email sent through the Service, whether by you, with your approval, or by your StandIn under your authorization, is your signature.
Delivery. Email is not guaranteed. Messages may be delayed, filtered, blocked, or lost by mail providers, spam filters, or Businesses, and may be read by people other than the intended recipient. We are not responsible for a message that is not delivered, is delivered late, is delivered to the wrong person, or is not read.
Our discretion over sending. We may hold, delay, edit for delivery, refuse to send, or stop any email or any task at any time, at our discretion, including where we suspect abuse, a legal or reputational risk, a delivery problem, or a problem with a Business. We are not obliged to send any particular email.
Retention and access. We may keep the correspondence for each task so that you can review it and so that your StandIn can keep working, subject to the Privacy Policy. Task pages linked in our emails are provided for your convenience and may be withdrawn or changed.
Apps. If we offer a standinfor.me app, these Terms govern your use of it, in addition to any rules of the app store you download it from. You are responsible for the device, network, and data charges needed to use the app, for keeping it updated, and for the permissions you grant it (such as notifications, camera, microphone, and location), which you may change in your device settings. The app store operator (for example Apple or Google) is not a party to these Terms, has no obligation to provide maintenance, support, warranties, or refunds beyond what its own rules require, and is not responsible for addressing any claim relating to the app; you acknowledge that any such operator and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you as they relate to the app. If you use the app on an Apple device, you also agree that you are not in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
7. Businesses and outcomes
Businesses are independent of us. We do not control whether or how they reply, what they offer, whether they honor what they wrote or the footer on our emails, how they treat you, the quality, safety, or legality of what they sell, or how they use information sent to them. Your dealings with a Business, including any purchase, contract, claim, payment, delivery, warranty, or dispute, are solely between you and that Business.
No guarantee of results. We do not promise that any Business will respond, that any quote or price will be obtained or honored, that any claim will be paid or dispute resolved, that you will save any money, or that any particular outcome will occur. Examples on our website and in our materials, including any names, prices, savings, timelines, and numbers of businesses contacted, are illustrations of how the Service works and are not records of actual results or promises of future results.
Business information. We may find Businesses to contact through public listings, directories, and other sources. We do not verify Businesses, their licensing, or their listings, and we make no representation about them.
8. Artificial intelligence
The Service uses artificial-intelligence models provided by third parties to read, summarize, plan, draft, decide, and respond. AI systems can misunderstand instructions, misread emails, state things inaccurately, omit things, act on the wrong information, or produce output that is inappropriate. Your StandIn's plans, summaries, drafts, reports, answers, and the emails it sends to Businesses are outputs of such systems. Emails to Businesses are sent under your authorization and may contain errors; you accept that risk, and you are responsible for reviewing outputs and for any decision you make or consequence you suffer in reliance on them. We do not warrant that AI output is accurate, complete, or suitable for any purpose.
You acknowledge that Businesses are told, in every email, that an assistant is corresponding on your behalf, and you consent to that disclosure. You agree not to instruct your StandIn to deny being an assistant if asked directly.
9. No professional advice
Nothing provided through the Service is legal, financial, tax, insurance, medical, real-estate, or other professional advice, and no professional, fiduciary, or advisory relationship of any kind is created between you and standinfor.me. Your StandIn may help you write to an insurer, a landlord, a contractor, or a company about a claim, a bill, a lease, or a dispute; when it does, it is carrying out your instructions as a communication tool, not advising you on your rights or representing you. If you need advice, consult a licensed professional. If a matter involves a legal deadline, a court, a government agency, an emergency, or significant money, do not rely on the Service alone.
10. Fees
We do not currently charge you for the Service. We may introduce fees, subscriptions, usage limits, or paid plans at any time. If we do, we will tell you in advance, and continued use after the change takes effect will mean you accept it. Features that are free today may become paid, limited, or discontinued. Unless the law requires otherwise, fees are non-refundable, and you are responsible for any taxes.
11. Privacy
Our Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It includes that we do not sell your personal information, and that content you give the Service is shared with Businesses on your behalf and processed by third-party service providers, including artificial-intelligence providers, that may operate in any country. By using the Service you agree to the Privacy Policy and consent to those transfers.
12. Acceptable use
You may not use the Service, and may not instruct your StandIn, to:
- break any law or regulation, or help anyone else do so;
- deceive, defraud, harass, threaten, intimidate, stalk, defame, or harm anyone, or interfere with anyone's lawful business;
- make statements you know to be false, or that you are not entitled to make, to a Business, an insurer, a government body, or anyone else; anything your StandIn states on the basis of information you provided is your statement;
- impersonate another person or entity, or use a name, signature, or email address you are not entitled to use;
- send unsolicited commercial email, bulk messages, or messages unrelated to a genuine need of your own;
- contact individuals rather than businesses without their consent, or contact anyone who has asked not to be contacted;
- pursue transactions that are illegal, that require a license you do not hold, or that are prohibited for automated communication;
- submit content that infringes anyone's rights, contains malware, or is sexually explicit or hateful;
- probe, scan, or test the security of the Service, bypass its safeguards, or access data that is not yours;
- reverse engineer, copy, scrape, or build a competing service from the Service or its content;
- access the Service by automated means other than the Service itself, or resell it; or
- use the Service in a way that we reasonably determine is abusive or puts us, Businesses, or others at risk.
We may, but are not obliged to, monitor use of the Service and content passing through it. We may investigate suspected violations and may take any action we consider appropriate, including holding or refusing to send emails, limiting usage, ending tasks, and suspending or terminating your account, and we may report unlawful activity to the authorities.
13. Your content and our property
Your content. You own the instructions, information, attachments, and other content you provide (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, copy, store, process, transmit, modify, translate, and create derivative works of Your Content, and of the correspondence exchanged with Businesses through the Service, in order to provide, secure, support, operate, develop, train, evaluate, and improve the Service and the models, prompts, and systems behind it, to comply with law, and as otherwise described in the Privacy Policy. This license continues for as long as we hold the content, including in backups and in de-identified or aggregated form. You represent that you have the rights needed to grant this license.
Emails sent on your behalf. Emails your StandIn sends are your communications, sent on your behalf and in your name, and together with the replies form part of your task record. You may use them for your own purposes.
Our property. The Service, including its software, models, prompts, designs, text, trademarks (including “standinfor.me” and “StandIn”), domain names, and addresses, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited, revocable, non-transferable right to use the Service under these Terms, we grant you no rights in it.
Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.
14. Suspension and termination
You may stop using the Service at any time and may ask us to delete your account by emailing hello@standinfor.me from a verified address or, where available, through the app. We may suspend or terminate your access to all or part of the Service, or end or refuse any task, at any time, with or without notice, for any reason or no reason, including if we believe you have violated these Terms, if a Business or authority complains, if we discontinue the Service, or to protect the Service, Businesses, or others. We are not liable to you for any suspension, termination, or refusal.
When your account ends, your StandIn stops working, tasks end, sending addresses stop, and we may delete or retain Your Content as described in the Privacy Policy. Sections that by their nature should survive (including 3, 4, 5, 7, 8, 9, 13, and 15 through 21) survive termination.
15. Disclaimers and assumption of risk
THE SERVICE, YOUR STANDIN, AND EVERYTHING PROVIDED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT: THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; ANY EMAIL WILL BE SENT, DELIVERED, RECEIVED, OR READ; ANY OUTPUT OF YOUR STANDIN WILL BE ACCURATE, COMPLETE, OR RELIABLE; YOUR STANDIN WILL NOT MAKE A STATEMENT, OFFER, ACCEPTANCE, OR COMMITMENT THAT YOU WOULD NOT HAVE MADE; OUR AUTOMATED SAFEGUARDS (INCLUDING COMMITMENT REVIEW, PERSONAL-DETAIL CHECKS, AND THE EMAIL FOOTER) WILL CATCH EVERY COMMITMENT OR PREVENT EVERY UNWANTED STATEMENT; ANY BUSINESS WILL RESPOND, PERFORM, OR HONOR ANYTHING; OR THAT ANY RESULT, PRICE, SAVING, OR OUTCOME WILL BE ACHIEVED.
ASSUMPTION OF RISK. YOU UNDERSTAND THAT AUTOMATED CORRESPONDENCE CARRIED OUT ON YOUR BEHALF CAN GO WRONG, AND THAT COMMUNICATIONS SENT UNDER YOUR AUTHORIZATION MAY AFFECT YOUR DEALINGS WITH BUSINESSES. YOU USE THE SERVICE AT YOUR OWN RISK AND ASSUME ALL RISK ARISING FROM ITS USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
16. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, STANDINFOR.ME AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS (THE “STANDINFOR.ME PARTIES”) WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR OPPORTUNITY, OR FOR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE, YOUR STANDIN, ANY EMAIL SENT OR NOT SENT, ANY OUTPUT, ANY BUSINESS, OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, AGENCY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE STANDINFOR.ME PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) AND (B) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
WITHOUT LIMITING THE ABOVE, THE STANDINFOR.ME PARTIES ARE NOT LIABLE FOR: ANY STATEMENT, OFFER, ACCEPTANCE, CONFIRMATION, OR COMMITMENT YOUR STANDIN MAKES ON YOUR BEHALF, OR ANY AGREEMENT, PAYMENT, OR COMMITMENT YOU MAKE OR APPROVE; ANY STATEMENT MADE TO A BUSINESS ON THE BASIS OF INFORMATION OR INSTRUCTIONS YOU PROVIDED; ANY ACT OR OMISSION OF A BUSINESS OR OTHER THIRD PARTY; ANY DECISION YOU MAKE IN RELIANCE ON OUTPUT OF THE SERVICE; ANY EMAIL THAT IS HELD, DELAYED, NOT SENT, OR SENT IN ERROR; ANY FAILURE OF A SAFEGUARD; OR ANY LOSS THAT YOU COULD HAVE AVOIDED BY USING APPROVAL MODE OR BY CONFIRMING FACTS WITH THE BUSINESS BEFORE ACTING.
THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW SOME OF THESE LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.
17. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the standinfor.me Parties from and against all claims, demands, losses, liabilities, damages, judgments, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content, instructions, or information; (b) your use of the Service or your StandIn; (c) any communication sent under your authorization, including any statement, offer, acceptance, or commitment your StandIn made on your behalf; (d) your dealings, agreements, or disputes with any Business or other third party; (e) your violation of these Terms or of any law or right of another; or (f) any claim that a communication sent on your behalf was false, unauthorized, misleading, or harmful. We may take over the defense of any matter subject to indemnification, and you will cooperate with us.
18. Release
If you have a dispute with a Business or any other third party in connection with the Service, you release the standinfor.me Parties from all claims, demands, and damages of every kind, known and unknown, arising out of or relating to that dispute. To the extent any law would otherwise limit this release to known claims, you waive it; if you are a California resident, this includes California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
19. Governing law, arbitration, and disputes
Please read this section carefully. It affects your legal rights, including your right to go to court and to have a jury or class action.
Governing law. These Terms, the Privacy Policy, and any Dispute (defined below) are governed by the laws of Singapore, without regard to conflict-of-laws rules. Nothing in this section deprives you of the protection of any mandatory consumer-protection law of the place where you live that cannot be excluded by agreement.
Talk to us first. Before starting any arbitration or lawsuit, you agree to send a written description of the dispute to hello@standinfor.me (with your name and the email address you use with the Service) and to try in good faith to resolve it with us for at least 60 days. We agree to do the same, writing to your verified email address.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Service, your StandIn, any email, or any Business contacted through the Service, including its existence, validity, interpretation, performance, breach, or termination, and including whether a claim is subject to arbitration (a “Dispute”), will be finally resolved by binding individual arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of SIAC in force when the notice of arbitration is submitted, which rules are deemed incorporated by reference into this section. The seat of the arbitration is Singapore. The tribunal consists of one arbitrator. The language of the arbitration is English. The arbitrator, not a court, decides all issues, except that a court decides the enforceability of the class-action waiver below. The Singapore International Arbitration Act 1994 applies.
Making arbitration practical for you. You will not have to travel to Singapore: hearings, if any, may be held by video conference, and the arbitrator may decide the Dispute on documents alone. If your individual claim seeks US$10,000 or less, we will pay the SIAC filing and administration fees and the arbitrator's fees, unless the arbitrator finds your claim frivolous or brought for an improper purpose. The arbitrator may award you the same individual relief a court could, including under the consumer-protection law of the place where you live to the extent it applies.
Class-action and jury waiver. YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must be brought in court under the venue clause below, and the arbitration agreement is severed as to it.
Exceptions. Either of us may bring an individual claim in a small-claims court in the place where you live if it qualifies, and either of us may seek injunctive or other equitable relief in any court of competent jurisdiction to stop unauthorized use or abuse of the Service or infringement of intellectual property.
30-day opt-out. You may opt out of this arbitration agreement by emailing hello@standinfor.me within 30 days after you first accept these Terms, with the subject “Arbitration opt-out”, your name, and the email address you use with the Service. Opting out does not affect any other part of these Terms, including the governing law, venue, and class-action waiver.
Venue. Any Dispute that is not subject to arbitration, and any action to enforce an arbitral award, must be brought exclusively in the courts of Singapore, and you submit to their jurisdiction, except that we may bring proceedings against you in the courts of the place where you live or where your assets are located.
Time limit. To the extent permitted by law, any claim arising out of or relating to the Service must be filed within one year after it arose, or it is permanently barred.
20. Changes to these Terms
We may change these Terms from time to time. We will post the updated Terms at standinfor.me/terms with a new effective date and, for material changes, tell you by email or in the Service before they take effect. Your continued use of the Service after the effective date means you accept the updated Terms. If you do not agree, stop using the Service and ask us to delete your account. Changes to Section 19 do not apply to a Dispute of which you had already notified us in writing.
21. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any prior agreements or statements, including anything said on our website, in our materials, or by your StandIn.
- Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest will remain in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign or transfer these Terms or your account. We may assign them, in whole or in part, including in a merger, acquisition, reorganization, or sale of assets, without your consent.
- Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or changes of mail providers, hosting providers, AI providers, or other service providers.
- Notices. We may notify you by email to a verified address or in the Service. Notices to us go to hello@standinfor.me or to our registered office address in Section 22.
- Third parties. Except for the standinfor.me Parties, who may enforce Sections 16 through 18, and app store operators as described in Section 6, no one else has rights under these Terms, and the Contracts (Rights of Third Parties) Act 2001 of Singapore does not apply. Businesses are not beneficiaries.
- Export and sanctions. You may not use the Service if you are on a sanctions list of the United States, Singapore, or the United Nations, or in a country subject to embargo by any of them.
- California consumer notice. Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
- Language. These Terms are written in English. Any translation is for convenience only; the English version controls.
22. Contact
Questions about these Terms: hello@standinfor.me.
AB INITIO PTE. LTD. · UEN 202417107G10 Anson Road, #11-07 International Plaza, Singapore 079903