Email templates · Home service
Email template to ask a cleaning service to redo work they missed
A cleaning crew came, you paid, and then you found the bathroom floor untouched, dust on every baseboard, or the inside of the microwave exactly as it was. Most reputable cleaning companies have a redo policy: if you tell them within a day or two, they will send someone back to finish the job for free. Calling can turn into a debate about what "deep clean" means. An email with a short list and a few photos, sent while the visit is fresh, is hard to argue with and gives the company a clear checklist for the return visit. It also creates a record if you later need to ask for a partial refund.
Before you send
- The date of the visit, who came if you know their names, and what service you booked (a standard clean, a deep clean, a move-out clean). Check the booking confirmation for what it promised.
- A specific list of what was missed or done poorly, room by room. "The kitchen wasn't clean" gets you nothing; "the stovetop grates were not wiped and the floor under the table was not mopped" gets you a redo.
- Photos taken right after the visit, before anyone in the house has used the room.
- How much you paid and how, so you can ask for a partial refund if they will not come back.
- Two or three days and times you could let a crew back in.
Hi [company or manager name], Your team cleaned my home at [address] on [date]. I booked a [type of clean, e.g. deep clean], and most of it looks good, but several items on the service list were missed. I've attached photos. - [Room]: [what was missed, e.g. shower tile and glass door not scrubbed] - [Room]: [what was missed, e.g. baseboards and window sills not dusted] - [Room]: [what was missed, e.g. floor under the table not mopped] Could you send someone back to finish these items at no additional charge? I'm available [two or three dates and time windows]. If a return visit isn't possible, I'd ask for a partial refund of [amount] on the [amount] I paid, to reflect the work that wasn't done. I'd appreciate a reply by [date, a day or two out] so we can get it scheduled. Thanks, [Your name] [Your phone number]
Everything in brackets is yours to fill in. Keep the rest as it is or change the tone to match how you write.
After you send
- A good company replies the same day and offers a return visit within the week. When the crew comes back, hand them a printed copy of your list.
- If they offer a discount on the next clean instead, that is a fair answer only if you plan to use them again. Otherwise ask for the refund.
- If they say the items were not part of the package, check your booking confirmation and quote it back to them. If it really was not included, let it go and book the right service next time.
- If you get silence for three or four days, send one short follow-up. After that, a dispute with your card company is the next step if you paid by card.
Or don't send it yourself
Forward the job to myagent@standinfor.me and let StandIn run the whole thread.
StandIn is an email assistant that handles conversations with businesses for you. You write it one email saying what you need. It writes to the business, waits for the answer, follows up when they go quiet, pushes back on the number when it should, and brings the results back to your inbox for you to decide. You don't need to install an app or sign up. The first email you send is already the start of the task.
Hand this to StandIn opens an email to myagent@standinfor.me with the job already written out
Hi StandIn, I'd like you to get my cleaning company to come back and finish what they missed, or refund part of what I paid. The company: [name and the email or phone you booked through]. The visit: [date, type of clean booked, amount paid and how]. What was missed: [list by room]. Photos: [attached / I'll send them]. When they can come back: [dates and time windows]. Write to them, get a return visit scheduled or a partial refund agreed, follow up if they go quiet, and let me know what they commit to. Thanks, [Your name]