Email templates › Everything else

Everything else

19 emails, grouped by the kind of business you are writing to. Each template is a complete email with the blanks marked, plus what to have ready before you send and what to expect after. If you'd rather not run the conversation yourself, every page has a button that hands the job to myagent@standinfor.me.

Manufacturer

• Ask the maker about a product recallA product recall check by serial number: an email asking the maker whether your unit is included, what the free remedy is, and how to get it done.
• File a warranty claim with the makerA warranty claim email to the maker of your product, with the model, serial number, receipt and fault in one message, and what to do if they refuse.
• Request a replacement part from the makerFind the part number in the manual's exploded diagram, or email the maker with your model and a photo to get the exact part, its price and delivery time.

IT and computer repair

• Complain about a bad computer repairA copy-and-paste email to a computer repair shop when the fix didn't hold, the bill exceeded the estimate, or something came back worse than it went in.
• Request a computer repair estimateAsk a repair shop for a written computer repair quote on your laptop or desktop: the diagnostic fee, labor rate, likely cost range and turnaround time.
• Request a data recovery quoteHard drive data recovery can cost under $100 or well over $1,000. This email asks labs to quote your failure in writing, with their no-data, no-fee terms.

Any business

• Ask a store to match a lower priceA ready-to-send price match request that quotes the store's own policy, attaches proof of the lower price, and asks for the difference back on your card.
• Ask for a retention offer before cancellingAn email that tells the company you're about to cancel, names a competing price, and asks what retention offer they can make, in writing, before you go.
• Ask for written confirmationA short email asking a business for written confirmation of what it agreed on the phone: the price, date or refund, restated and confirmed by a set date.
• Ask a provider to lower your monthly billNegotiate your internet, phone or cable bill in writing: an email that cites your years as a customer and a competitor's price and asks for a lower rate.
• Ask where my order isOrder late, tracking stuck or package lost? This email asks the seller, not the carrier, for a firm delivery date, a replacement or a refund.
• Cancel a subscription and ask for a refundCancel a subscription that renewed by surprise and ask for a subscription refund of the latest charge, with the facts a support team needs to say yes.
• Complain about poor serviceA sample complaint letter for poor service from a restaurant, salon, cleaner or contractor: the facts in order, your proof, and the one fix you want.
• Dispute a charge on a billDispute a bill in writing before you pay it: an email that names the one wrong charge, gives your reason and proof, and asks for a corrected invoice.
• Escalate a complaint to a managerWhen support has failed, escalate your complaint with a firm, factual email to a manager: a dated timeline, your case numbers and the one fix you want.
• Final notice before a chargebackBefore you do a chargeback, send this final notice: it recaps your refund request, sets a deadline, and becomes the evidence your card issuer asks for.
• Follow up when a business goes quietA polite follow-up email after no response on your quote, order or complaint: a short recap, the one question, and a date by which you need an answer.
• Ask to have a late fee waivedA short, honest email asking your credit card company, lender, landlord or utility to waive a one-time late fee, and what to say if the answer is no.
• Request a refund for a service not deliveredPaid for a service that never happened? This email asks for a full refund with your receipt and a deadline, and says what to do if they still don't pay.